Job Opening : Product & Customer Success Expert

Geosapiens
May 8
3 min read

We’re Hiring a Product & Customer Success Expert!

About Geosapiens

Geosapiens is a fast-growing Canadian company specializing in high-resolution climate risk modeling. We develop advanced solutions across floods, wildfires, and other extreme climate perils, helping organizations better assess, price, and manage risk. Our products, delivered via SaaS platforms, APIs, and data services, turn complex climate data into actionable insights. While we primarily serve the insurance industry, we also work with financial institutions, asset managers, real estate organizations, and public sector clients.

Joining Geosapiens means having a direct impact in a scaling company where your ideas matter and where you’ll help bring innovative solutions to market..

About the Role

The Product & Customer Success Expert plays a central, strategic role at the core of Geosapiens, helping bring our solutions to market while ensuring customer success before, during, and after the sale. Positioned at the intersection of customer needs, market expectations, and product development, this role represents the scientific and technical expertise behind Geosapiens’ products to customers and actively supports our sales and marketing teams.

Joining Geosapiens means having a real impact in a rapidly growing Canadian company poised to play a lasting role in climate risk management and the insurance industry. You will collaborate closely with internal teams and clients as we scale, and your work will directly shape customer adoption, product feedback loops, and go‑to‑market execution.

Key Responsibilities

Support sales teams through technical product demonstrations and customer discussions
Lead or contribute to proofs of concept and experimentation using customer data
Help customers adopt Geosapiens solutions through onboarding, training, and ongoing support
Translate complex scientific and technical concepts into clear, customer‑oriented explanations
Collaborate with product teams by feeding customer use cases, feedback, and requirements
Contribute to product documentation, user guides, and training materials
Adapt product positioning to customer‑specific contexts (industry, geography, climate exposure)

Qualifications & Experience

3–5 years of experience in a role related to product, data, environment, or technical support
Background or experience in geomatics, GIS, statistics, environmental and climate sciences, or data science
Experience working with complex datasets (climate, environmental, real estate, demographic, or territorial)
Strong ability to analyze and clearly explain technical concepts to varied audiences
Comfort operating in a hybrid role combining product expertise, customer interaction, and sales support
Excellent written and verbal communication skills
Full bilingualism in English and French
Strong interest in climate change and its impacts on territories

Nice to Have

Experience in SaaS, DaaS, or API‑based products
Knowledge of insurance or financial services
Experience with product demos and proofs of concept
Familiarity with GIS tools, spatial analysis, or risk modeling
Experience contributing to documentation, training content, or user enablement

What you can expect from us

A stimulating and innovative work environment
Competitive compensation aligned with your experience and performance
A benefits package tailored to your needs
Opportunities for professional development and growth within the company

Geosapiens is headquartered in Québec City. For employees based in the area, we encourage a hybrid work model with a target of 2 to 3 days per week in the office to support collaboration, team connection, and shared growth.

At the same time, remote work is fully supported. Geosapiens has team members across Canada and is committed to building strong, connected teams regardless of location.

Please submit your application by May 25 to info@geosapiens.com. Only selected candidates will be contacted for the next stage of the process.